Privacy Policy

This Privacy Policy explains how Laadli Handmades (“we”, “us”) collects, uses and protects your information when you use laadlihm.com.

1. Information we collect

• Details you give us: name, email, phone number, and delivery address when you create an account, place an order, or contact us.
• Order & personalisation details: items ordered, gift messages, and any photo you upload for a personalised gift.
• Payment information: processed securely by our payment partner Razorpay. We do not collect or store your card numbers, UPI PIN or bank credentials.
• Automatic data: basic technical data such as browser type and pages visited, to keep the site working and improve it.

2. How we use your information

• To process, pack and deliver your orders and send order updates.
• To respond to your enquiries and provide customer support.
• To send offers or new-batch updates only if you opt in — you can unsubscribe anytime.
• To prevent fraud and keep the Website secure.

3. Sharing your information

We never sell your personal data. We share it only with trusted partners who help us run the store:

• Razorpay — to process payments securely.
• Courier / logistics partners — to deliver your order.
• Email/communication providers — to send order confirmations and updates.
• Government or legal authorities where required by law.

4. Cookies

We use essential cookies to keep your basket and login working. We do not use them to track you across other websites.

5. Data security & retention

Passwords are stored encrypted (hashed), and payment data is handled by Razorpay under their PCI-DSS-compliant systems. We keep order records for as long as needed for accounting, legal and support purposes.

6. Your rights

You can ask us to access, correct or delete your personal information, or opt out of marketing, by emailing info@laadlihm.com.

7. Children

Our store is intended for customers aged 18 and above.

8. Contact

Laadli Handmades, J 703, Honer Vivantis, Tellapur Road, Gopanpally, Hyderabad, Telangana 500019. Email info@laadlihm.com · +91 95570 58902.